Testimonials
Basement Flood Protector has been in business since 1974 and with the strong focus we have on customer satisfaction it shows. We have served thousands of customers over the years both with our regional (Chicago area) basement waterproofing services and with our many products we manufacture and ship all over the United States. Below is just a small sampling of the hundreds of letters people have taken the time to write over the years.
"The Protector DualCom called me while I was in Brazil vacationing. That's how I found out about the power outages and storms from August 2007! The system performed flawlessly and I had the piece of mind that my basement was dry. Most of my townhome community, which contains many empty nesters (travelers) like us, flooded."
B.M. Northbrook, IL
"During the heavy storms the other night, mine was the only dry basement around. Even though my electric pump failed and another contractor had accidentally unplugged some wires, my Protector DualCom knew that was something was wrong and kicked in anyway to save the basement." [note: the DualCom can put itself into "emergency" mode if it senses something is awry. This customer's sensor wires had been torn out of the unit AND his electric pump had broken. Despite all that, the DualCom, sensing a problem, turned the pumps on as needed until the issue was remedied. We designed everything to "fail safe."]
K.S. Chicago, IL
"Jeff,
I wanted to let you know how impressed I have been with my ePump experience. We had just finished our basement on June 6, 2008. The very next day we had a record amount of rainfall in the southern suburbs of Indianapolis (9 inches in 8 hours). We lost power during the heavy rainfall and needless to say our brand new finished basement flooded. I vowed to never let it happen again. That is when I began my search for the best back up sump system available. That search led me to your company. My first contact with your company was Rob. He was outstanding to work with. Through him I was put in contact with a local plumber (since we are out of your service area). My system was installed in August of 2008. Rob was on site for the installation. I was very impressed by that.
A week later the plumber had to come back and replace a bad check valve on one of the discharge lines. During the repair, the high water alarm was triggered several times. I received a phone call from you just checking on the alarms. Once again I was extremely impressed.
We have recently finished our basement again. I am very comfortable knowing that my ePump system is keeping and eye on my basement 24/7. I feel very confident in the fact that my original goal of never flooding again has been achieved (or at least as close as possible). If there is anything I can do to help you establish your product in Indiana please let me know. I really believe in your product and service. The features and benefits they offer are unmatched by any other product on the market today. I would love to see every homeowner with a finished basement have the piece of mind I now have.
Thanks again for a job well done!
Sincerely,
Michael Hoffman, Indiana"
"We have had Basement Flood Protectors perform a variety of work in two different houses – our previous home in Hickory Hills and our current house. In both cases, the main concern was protecting a recording studio and musical equipment in the basement, along with maintaining usable space (Hickory Hills had a leakage problem and we took preventative measures on our current house). We received straight-talk, honest assessments of each situation, encountered pleasant and courteous employees, and found the workmanship to be excellent. Our highest recommendation goes to Basement Flood Protectors!"
Jeff, Villa Park, IL www.onefiftythree.net (contemporary Christian music)
"Our Basement Flood Protector sure did its job Monday night – no water in our basement – not even damp. We can’t believe it kept up with all the rain; it was coming down so fast and furiously and even though we lost our power for 7 hours. What a relief!"
K.M. Elgin, IL
"We are extremely glad we installed your BFP 3500 system. Two days after we installed carpet and again this week during a storm we would have flooded without it! I've told many people how happy we are! Money well spent."
R.J. Aurora, IL
"First of all, let me say that I was very pleased with your professional and personal opinions from the start. I feel that you were very informative and honest... Steve arrived promptly for the installation and it appears he did a wonderful job. He was thorough and explained the system to me. I will certainly refer any of my neighbors to you..."
W.R.T. Mundelein, IL
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